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Refund & Return Policy
Samara Wiz stands behind every product we sell. This policy explains how you can return an item, cancel an order, or request a refund — for customers and Independent Business Associates alike.
1. 7-Day Return Window (Customers)
Customers may return any product within 7 days of delivery if it is unopened, unused and in its original sealed packaging. Consumable products such as juices, capsules and skincare cannot be returned once the seal is broken (except in the case of manufacturing defects).
2. 30-Day Buy-Back (Associates)
Per the Consumer Protection (Direct Selling) Rules 2021, registered IBAs may withdraw and return unsold inventory in resalable condition within 30 days of purchase for a refund of the price paid, less a reasonable administrative fee of up to 10% and any commission/incentive already earned on that stock.
3. How to Initiate a Return
Email support@samarawiz.com with your order ID and a short reason. Our team will confirm the return address and share a pickup slot (metro cities) or reverse-shipping instructions. Please do not ship any product before confirmation.
4. Refund Timeline
Approved refunds are processed to the original payment method within 7 working days of receiving the returned goods. UPI/Wallet refunds usually appear within 24 hours; card and bank transfers may take 3–7 working days depending on your bank.
5. Damaged or Wrong Product
If you received a damaged, defective or wrong item, notify us within 48 hours of delivery with a photograph. We will arrange a free replacement or a full refund, at your option.
6. Non-Returnable Items
Personalised items, gift cards, digital education access and promotional freebies are not returnable.
7. Cancellations
Orders that have not yet been shipped may be cancelled for a full refund. Once shipped, the order will follow the return process above.
8. Contact
For any refund query, write to support@samarawiz.com or use the Grievance Redressal form at samarawiz.com/grievance.