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Privacy Policy
Samara Wiz Pvt Ltd respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to all users of samarawiz.com — visitors, customers, IBAs and franchise partners.
1. Information We Collect
Registration data (name, email, phone, address, PAN, bank account for payouts), transaction data (orders, payment reference, invoice), business plan data (sponsor, sales points, pair volume, rank), and technical data (device, IP, browser) for security and analytics.
2. How We Use Your Data
To operate the direct-selling platform, process orders, calculate and disburse compensation, verify KYC, communicate order updates and business notifications, and comply with GST, TDS and Direct Selling regulations.
3. Sharing With Third Parties
We share limited data with payment gateways (Razorpay), shipping partners, KYC verifiers, statutory authorities (GST, Income Tax), and technology service providers under strict confidentiality agreements. We never sell your personal data.
4. Data Retention
Registration and transaction records are retained for 8 years to comply with Indian tax and direct-selling regulations. You may request deletion of marketing data at any time by writing to support@samarawiz.com.
5. Your Rights
You have the right to access, correct or erase your personal data, and to withdraw consent for optional processing. Contact support@samarawiz.com for any privacy request — we respond within 30 days as required by DPDP Act 2023.
6. Cookies
We use essential cookies to keep you logged in and remember your cart. We do not use third-party advertising cookies or trackers.
7. Grievance
Any privacy grievance may be raised through our Grievance Redressal channel at samarawiz.com/grievance, resolved within 30 days per Consumer Protection Rules 2021.